1 paragraph explaining the way(s) an organization with which you are familiar measures quality and customer satisfaction. What can be done to improve CRM? Explain how you can personally have a positive impact on customer loyalty in your position.
1 paragraph that reflects upon the strengths, weaknesses, opportunities and threats associated with a business that you are familiar with (one you work at, one you completed your assignments on, or one you have just acquired knowledge about). Suggest two (2) strategic marketing recommendations for this business based upon your reflection/analysis.
1 paragraph that describes the three (3) most important concepts you have learned about marketing in this course. Explain why these concepts will be useful to you in your current or future position.
A company self-examination. What are we known for? Who do we want to become?
Create a Situation Analysis for one (1) of the following companies / brands: Fiat Chrysler, Amazon.com, or Google.
Each of these three (3) companies (Fiat Chrysler, Amazon.com, and Google) has been through numerous changes in recent years. For this assignment, select only one (1) company / brand. Use the information listed, as well as your own knowledge and research, to complete the situation analysis template for the company. Additional research should include the use of the company’s Website, the course textbook, and other online sources.
Who are the current customers/users? Include information related to demographics, psychographics and buying behavior, price sensitivity, customer satisfaction and loyalty.
For example: You could include information such as whether the brandis trying to appeal to a certain social or cultural group and how customers perceive the product/brand. It’s also possible to include demographic information related to: age, educational attainment, geographic area, gender, race, employment status and/or home ownership. Additionally, you can discuss psychographic information which includesthose attributes that relate to personality, values, attitudes, interests, or lifestyles of people. This area is also related to situational life stages as well as customer beliefs, and how customers want to see themselves and be perceived. Some examples of psychographic groups include video gamers, soccer moms, sports fanatics, hipsters, and single moms. Life cycle stages include: retirees, new homeowners, college students and new parents. Be aware that some products/brands may appeal to a wider customer base than others.
What do the customers buy/use?
What changes can the company/brand expect in the future? How can the company/brand better serve its customers? Include information about potential opportunities and threats.
For example, you could include information about the current demand for the product/brand, and how it is changing or has changed including possible variations or modifications in the future. You may also determine/discuss if the brand/company can take advantage or has taken advantage of the changes.It’s also possible to consider and talk about whether the product/brand is a less expensive substitute,perhaps, or maybe a product/brand that is easier to use with more features.
[This is what the brand is currently.]
Identify strengths and weaknesses of the company/brand as it exists today. What does the company/brand do well and not so well at this very moment?
[This is what the company/brand needs to become.]
How can the company/brand improve its weaknesses and maintain or grow its strengths? Suggest how the company/brand can improve upon the things it does well and not so well.
Define the current business environment. Include information about political, legal, economic technological and societal factors that may influence sales.
For example: You could perhaps discuss the current trends and conditions for this Industry and for the brand. It’s possible to include information about how the Economy affects this industry. This could include changes in income:are people losing jobs, or getting paid more?Changes in spending habits could be considered as well.Other factors such as use of public transportation andshopping online may also be relevant.Whether or not the product is high-tech, or state-of-the-art can be also be included in describing the context.For example, are there other companies producing new versions of the product? Is the market changing quickly? How is technology affecting this product or service? Are there any new laws that may affect the brand?
Define the business partnerships.Does the company/brand have any current partnerships? What other company/brand may be a good partner for them?
Who are the main competitors?
Based upon the analysis you just completed in this worksheet, what are three (3) key recommendations that you could pass along to Management regarding the future direction of the company you selected?
1. [Insert response]
2. [Insert response]
3. [Insert response]