Description: In this assignment, analyze the hypothetical situation below and outline a course of recommended action to deal with the conflict.

Situation: After going through a bitter divorce and relocating four years ago, your life is good. You have a position in the Emergency Department (ED) and have developed strong relationships with colleagues that extend outside of the workplace. Recently, your ex was hired in the ED, and over time the interactions have become increasingly hostile in the form of condescending remarks and snide comments. When you attempt to confront your ex about this behavior you are told, "Get over yourself." The situation is becoming increasingly more difficult to work around but you love your job, your colleagues, and do not want to leave.  

What might be the best course of action?  

What conflict strategies might you use to resolve this dilemma?

Would you consider using a mediator (i.e., human resources, nurse manager) to help in this matter?

Discuss what is learned from the topic.