Describe your understanding of the changing role of HR in organizations. In your opinion, are the existing roles of human resource management well-suited to cater to the demands and burdens of the future of work? Support your answer. (250 words) https://hbr.org/2020/08/21-hr-jobs-of-the-future
Comment on two other responses (150 words each).
Human Resources is crucial to any business, they come into contact with every employee whether it is on the jobsite or in the office, or in a work from home situation. HR is supposed to set the example for all employees of the business and set the bar. HR is ultimately there for each employee from hiring, compensation, benefits, everything the company provides for their employees is going to be facilitated through HR. However, HR also has to be there during layoffs, HR has some difficult jobs as well and exciting ones.
In my opinion, I believe that the existing roles of HR are not well suited for the future of HR. After reading “21 HR Jobs of the Future”, I found that there are way more HR jobs in the “tech” category than I realized! Which makes more sense because the world is heading into more technology oriented with virtual reality and AI. HR is starting to be more influenced by departments like customer experience and finance, which are very thorough in making sure everything is correct. As new work from home jobs are becoming the new normal after COVID-19, there has to be changes in the HR department to get up to date with the rest of the business. For example, AI is changing the way some industries are being trained. According to the article, H&R Block has been using VR to train employees to respond to difficult customers' questions, they have seen results from a 50% decrease in dissatisfied customers and a 70% increase in appreciation for the different training method.
When I think of HR, right off the bat I think of someone who has to sit employees down who have broken policies and set them back on the right track. I think of dress code enforcer's, those that help in the hiring processes, but most of all I think back to Toby from "The Office" and how frustrating he made others at times. I know and understand there's much more to the job than that but these are the things that come right to mind. After reading "21 HR Jobs of the Future" I see things from a new perspective and see that anyone with a Human Resources degree has expanded horizons ahead. According the the article, 2020 gave HR a resetand was able to create new jobs never seen before but also expanded jobs based off of what they were already doing. With just that little bit of information I think that shows that the existing roles of human resource management weren't well suited for the workforce that we're seeing today and the fact that we're able to make more jobs and need to expand roles supports that. I believe that prior to 2020 and the last few years that mental health and wellbeing were nearly unheard of in the work place, but now that seems to be such a big focus and a topic that is no longer taboo or seen as weakness. Most jobs now also require the ability to be able to perform well virtually as well as in person which virtual meetings and such have been around for awhile now, but being able to make sure all employees, no matter where they're located, are receiving equal treatment, opportunities, access, etc. is relatively new and something human resources wasn't well equipped with prior to 2020.