In this assignment, you will use the scenarios from our Week 2 assignment as the basis for a block business letter in which you communicate bad news to the recipient. Note that this is an ongoing situation, and the recipient has previously requested a review via email, letter, or personal meeting with management. Refer to your textbook for clarity, writing mechanics, professional language, and style guidelines.
- Choose one of the professional scenarios outlined in this document:
- Write a letter from the perspective of a company manager who must communicate the bad news to one of the characters in the scenario you selected.
- Use the guidelines outlined in Chapter 7 "Delivering Bad-News Messages" in your BCOM text to help you structure your message, shape your language, select your content, and format your message.
- Focus on clarity, writing mechanics, and professional language and style requirements.
- Address the communication issue from your chosen scenario.
- Provide bad news from the company to the recipient.
- Concentrate on the facts of the situation.
- Use either the inductive or deductive approach to structure your message.
- Address the current and past context of the situation considering your recipient has previously requested a review of the situation.
- Include the proper introductory elements of the sender’s address, date, and recipient’s address.
- You may create any details necessary in the introductory elements to complete the assignment.
- Provide an appropriate and professional greeting or salutation.
- This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.
- Your block business letter should follow the form of Model 7B. Developing the Components of a Bad-News Message example in the textbook:
- Reveals the subject of the message and transitions into reasons.
- Supports refusal with logical reasoning.
- States refusal positively and clearly using complex sentences and positive language and ends with a forward-looking message to enhance goodwill.
- Use single-spaced paragraphs and double-spaced between paragraphs.
- Limit the letter to one page.
- Submit your assignment below by the deadline, using the Submit Assignment link, after you:
- Review your work with the rubric/scoring guide to check that your work meets all the grading requirements.
- Run a spelling and grammar check on your document for errors. Check with your professor if you have additional questions.
The specific course learning outcomes associated with this assignment are:
- Articulate facts using an inductive or deductive approach in a business letter format.