Chapter 18

Page 679 Discussion Questions 2, 5, and 9.

Page 680-681 Apply Your Skills: Ethical Dilemma, What Would You Do? 1, 2, and 3. Please select one and explain why.

Page 679 

2. Have you experienced any of the five contributions of teams shown in Exhibit 18.2 with a team in which you have participated? Describe your experience and why you think the team was able to make that specific contribution.

 5. Imagine yourself as a potential member of a team responsible for designing a new package for a breakfast cereal. Do you think interpersonal skills would be equally important if the team is organized to interact on a face-to-face basis versus as a virtual team? Why or why not? Might different types of interpersonal skills be required for the two types of teams? Be specific.

9. Discuss how the dilemma of teamwork versus individual work might be intensified in a virtual team. What dilemmas do you encounter when you have to do class assignments as part of a team? Discuss.

1.    Vote to exonerate the three group project members who didn’t cheat. You’re convinced that they had no reason to suspect Conrad Novak of dishonesty. Exonerating them is the right thing to do.

Chapter 19

Page 714 Discussion Questions 1 and 6.

Page 716 Apply Your Skills: Ethical Dilemma, What Would You Do? 1, 2, and 3 Please select one and explain why.

1.    You have been hired to manage a 20-person staff for Nightlight Travels, a travel agency in Las Vegas. For a full year, sales have been hammered by the COVID-19 pandemic, and staff morale has plummeted as key employees left for positions in more secure industries. The few remaining key customer relationships have been damaged by the sloppy and unprofessional work habits of the remaining staff members. Your first responsibility as a new manager is to create next year’s budget for all planned expenditures. But first you must decide if you will adopt a hierarchical approach or a decentralized approach to control. Which would you choose, and why?

6. Think of a class that you’ve taken in the past. What standards of performance did your professor establish? How was your actual performance measured? How was your performance compared to the standards? Do you think the standards and methods of measurement were fair? Were they appropriate to your assigned work? Why or why not?

1. Continue NIX’s zero-tolerance policy toward shoplifting. It’s the right thing to do—and it will pay off in the end in higher profitability because the chain’s reputation for being tough on crime will reduce overall losses from theft.